Why is VoIP such a big deal?
At risk of oversimplifying, VoIP has become a big deal for small businesses because phone conversations only take 100Kb (0.1Mb) of bandwidth. Compared to the fact that most minimum available internet circuits are now 100Mb x 10Mb, that provides bandwidth for 100 concurrent calls on Spectrum’s minimum internet circuit. Now add in that the cost of a standard telephone line (also good for 1 concurrent call) these days is at least $45.00/month and in most cases, they are north of $50.00/month. Sounds like a pretty good solution.
Now consider that with Hosted VoIP you can:
- Program a failover route to your cell phone if your internet goes out
- You can program an inbound phone number from any area and have it ring into your desk (perfect for a soft opening of a new office in another city
- Scale phones and seats as your company grows (no up front hardware to purchase)
- You’ll have access to features typically reserved for enterprise sized VoIP systems
Sound like the perfect solution? VoIP is an easy sell and can be a great product.
Unfortunately, that product can come with headaches. Some people can spend 3 days without phone service and then 4 days stuck troubleshooting with their national carrier responsible for the outage. Phone outages mean lost leads, sales, and revenue.
We’re live in a world full of fly by night VoIP companies, all with deals that sound too good to be true. What’s more, they all have 100-page terms and conditions forms that you don’t have time to read but that you sign because you need an affordable phone option now.
It doesn’t have to be this way. Every IT vendor under the sun is now pushing a National VoIP solution because they get paid a commission and those National carriers promise they won’t have to do anything for installation or support.